Refund policy

Return, Refund & Replacement Policy

Overview

We take quality and customer experience seriously. This policy explains when you are eligible for a replacement, when a return/refund is possible, and how to raise a request.

For any support request, contact us at info@doodah.in or +91 999 808 6090 with your Order ID.

1) 7-Day Replacement (Primary Promise)

We offer a 7-day replacement from the date of delivery for the following cases:

  • Transit damage
  • Manufacturing defect
  • Missing parts/components
  • Wrong product delivered

Important: A replacement request must be raised within 7 days of delivery. For transit damage/missing parts/wrong item, the issue should be reported within 24 hours of delivery for faster verification and courier escalation.

2) Unboxing Video (Mandatory for Any Claim)

To support any request related to replacement, return, or refund, a continuous unboxing video is mandatory, recorded from:

  • sealed package (label visible) →
  • opening the packaging →
  • full product reveal (including all parts/accessories)

Claims raised without a valid unboxing video may not be approved.

We may also request clear photos of: outer carton, inner packaging, product damage/defect, and the shipping label.

3) When a Replacement Will Not Be Accepted

Replacement may be declined if:

  • the product is damaged due to misuse, mishandling, improper installation, or use contrary to care guidelines
  • the product shows signs of use, stains, modifications, or alterations
  • the unboxing video is missing/incomplete/unclear
  • the request is raised beyond the stated time window

4) Replacement Process

Once we receive your request with required evidence (video/photos):

  • We will verify the claim within 1–3 business days.
  • If approved, we will arrange pickup (if required) and/or ship a replacement product or replacement part, depending on the issue.
  • For minor issues (e.g., a missing component), we may ship a replacement part without a full product pickup.

In rare cases where a replacement is not possible (e.g., stock unavailability), we will offer a refund as per Section 6.

5) Returns (Change of Mind) – Only If Approved

We understand that sometimes plans change. We may accept a return within 7 days of delivery only if all conditions below are met:

  • product is unused, in original condition
  • product is returned with original packaging, tags, invoice, and all accessories/components
  • return request is approved after review

Returns will not be accepted for:

  • used products or assembled/handled products that cannot be restored
  • products returned without original packaging/components
  • customized/modified products (if any)
  • items marked as “final sale/clearance” (if applicable)

6) Refunds & Deductions (For Approved Returns)

If a return is approved and passes quality check upon receipt, the refund will be processed after deducting applicable costs, such as:

  • Forward shipping charges (to deliver the product to you)
  • Reverse pickup/shipping charges (to bring it back)
  • Packaging/handling/restocking charges (if applicable)
  • Payment gateway/transaction fees (if applicable)

Taxes (GST) treatment: Refunds and tax adjustments are processed as per applicable law and invoice/credit note requirements. Depending on the transaction type and documentation, the refunded amount may differ from the invoice total.

7) Transit Damage at Delivery (Recommended Action)

If the outer package appears tampered, opened, or heavily damaged, we recommend you refuse delivery and contact us immediately with photos. This helps us resolve the issue faster with the courier partner.

8) Refund Timelines

  • Refunds are initiated within 7–15 business days after the returned item is received and passes quality inspection (or after replacement is deemed not possible).
  • Refunds are processed to the original payment method. For COD orders (if applicable), refunds are processed via bank transfer after verification.

9) How to Raise a Request

Email/WhatsApp us at info@doodah.in or +91 999 808 6090 with:

  • Order ID
  • Reason for request (replacement/return/refund)
  • Unboxing video (mandatory)
  • Photos of issue + packaging + shipping label
  • Contact number and pickup address confirmation