Terms of service
Effective Date: March 1, 2025
Website Covered: https://doodah.in (including https://www.doodah.in)
THE AGREEMENT: The use of this website and services on this website provided by DOYEN LIVING PRIVATE LIMITED (hereinafter referred to as “Owner”) are subject to the following Terms & Conditions (hereinafter the “Terms of Service”), all parts and sub-parts of which are specifically incorporated by reference here. Following are the Terms of Service governing your use of https://doodah.in (the “Website”), all pages on the Website and any services provided by or on this Website (“Services”).
By accessing either directly or through a hyperlink, the Website, and/or purchasing something from us, you engage in our “Service” and agree to be bound by the Terms of Service including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation vendors, buyers, customers, merchants, browsers and/or contributors of content.
1) DEFINITIONS
The parties referred to in these Terms of Service shall be defined as follows:
a) Owner, Us, We: The Owner, as the creator, operator, and publisher of the Website, makes the Website, and certain Services on it, available to users. DOYEN LIVING PRIVATE LIMITED, DOODAH, Owner, Us, We, Our, Ours and other first-person pronouns will refer to the Owner, as well as all employees and affiliates of the Owner.
b) You, the User, the Client: You, as the user of the Website, will be referred to throughout these Terms of Service with second-person pronouns such as You, Your, Yours, or as User or Client. For the purpose of these Terms of Service, the term “User” or “you” shall mean any natural or legal person who is accessing the Website. The term “Your” shall be construed accordingly.
c) Parties: Collectively, the parties to these Terms of Service (the Owner and You) will be referred to as Parties.
2) ASSENT & ACCEPTANCE
By using the Website, You warrant that You have read and reviewed these Terms of Service and that You agree to be bound by it. If You do not agree to be bound by these Terms of Service, please leave the Website immediately. The Owner only agrees to provide use of this Website and Services to You if You assent to these Terms of Service. Further, based on the Services obtained by a User, additional terms and conditions in respect of specific Services may apply, which shall be deemed an agreement between the Users and the Owner.
3) ABOUT THE SITE
The Website is an online store offering design-led, handcrafted kids’ and lifestyle furniture and related accessories (“Products”). We reserve the right to refuse service or refuse to sell the Products on the Website at our sole discretion to anyone for any reason at any time.
The Website does not screen or censor users who register on and access the Website. You assume all risks associated with dealing with other users with whom you come in contact through the Website. You agree to use the Website only for lawful purposes without infringing the rights of or restricting the use of this Website by any third party.
4) LICENSE TO USE WEBSITE
The Owner may provide You with certain information as a result of Your use of the Website or Services. Such information may include but is not limited to documentation, data, or information developed by the Owner, and other materials which may assist in Your use of the Website or Services (“Owner Materials”).
Subject to these Terms of Service, the Owner grants You a non-exclusive, limited, non-transferable and revocable license to use the Owner Materials solely in connection with Your use of the Website and Services. The Owner Materials may not be used for any other purpose and this license terminates upon Your cessation of use of the Website or Services or at the termination of these Terms of Service.
You agree not to collect contact information of other Users from the Website or download or copy any information by means of unsolicited access so as to communicate directly with them or for any reason whatsoever.
Any unauthorized use by You shall terminate the permission or license granted to You by the Website and You agree that You shall not bypass any measures used by the Owner to prevent or restrict access to the Website.
5) INTELLECTUAL PROPERTY
You agree that the Website and all Services provided by the Owner are the property of the Owner, including all copyrights, trademarks, trade secrets, patents, designs, product names, images, videos, and other intellectual property (“Owner IP”). You agree that the Owner owns all rights, title, and interest in and to the Owner IP and that You will not use the Owner IP for any unlawful or infringing purpose. You agree not to reproduce or distribute the Owner IP in any way, including electronically or via registration of any new trademarks, trade names, service marks or Uniform Resource Locators (URLs), without express written permission from the Owner.
a) In order to make the Website and Services available to You, You hereby grant the Owner a royalty-free, non-exclusive, worldwide license to copy, display, use, broadcast, transmit and make derivative works of any content You publish, upload or otherwise make available to the Website (“Your Content”). The Owner claims no further proprietary rights in Your Content.
b) If You feel that any of Your intellectual property rights have been infringed or otherwise violated by the posting of information or media by another of our users, please contact us and let us know.
6) USER OBLIGATIONS
As a user of the Website or Services, You may be asked to register with us. When You do so, You will choose a user identifier (which may be Your email address) and a password. You may also provide personal information including Your name and phone number. You are responsible for ensuring the accuracy of this information.
You must not share such identifying information with any third party and if You discover that Your identifying information has been compromised, You agree to notify us immediately in writing. An email notification will suffice. You are responsible for maintaining the safety and security of Your identifying information as well as keeping us apprised of any changes to Your identifying information.
The billing/shipping information You provide us is subject to the same confidentiality and accuracy requirements as the rest of Your identifying information. Providing false or inaccurate information, or using the Website or Services to further fraud or unlawful activity, is grounds for immediate termination of these Terms of Service.
The Owner reserves the right to refuse service, terminate accounts, or remove or edit content in its sole discretion.
7) PAYMENT & FEES
Should You purchase any Product or paid Service on this Website, You agree to pay us the specific monetary amounts required for that Product or Services. These monetary amounts (“Fees”) will be described to You during the purchase/checkout process. The final amount required for payment will be shown to You immediately prior to purchase.
We support online payments through payment gateway partners (including Razorpay). We may also offer Cash on Delivery (“COD”) and EMI options where available. Availability of COD/EMI may vary by product, order value, and delivery pin code, and may be subject to verification checks by us or our partners.
We reserve the right to refuse service or refuse to sell the Products on the Website at our sole discretion to anyone for any reason at any time.
8) ACCEPTABLE USE
You agree not to use the Website or Services for any unlawful purpose or any purpose prohibited under this clause. You agree not to use the Website or Services in any way that could damage the Website, Services or general business of the Owner.
a) You further agree not to use the Website or Services:
I) To harass, abuse, or threaten others or otherwise violate any person’s legal rights;
II) To violate any intellectual property rights of the Owner or any third party;
III) To upload or otherwise disseminate any computer viruses or other software that may damage the property of another;
IV) To perpetrate any fraud;
V) To engage in or create any unlawful gambling, sweepstakes, or pyramid scheme;
VI) To publish or distribute any obscene or defamatory material;
VII) To publish or distribute any material that incites violence, hate or discrimination towards any group;
VIII) To unlawfully gather information about others.
You are prohibited from using the site or its content for any unlawful purpose, to infringe third-party rights, to scrape/crawl/spider, to transmit malicious code, to collect or track personal information of others, to spam/phish, or to interfere with or circumvent security features of the Service or the Website.
We reserve the right to terminate your use of the Service or any related website for violating any prohibited uses. You acknowledge that the Website is not responsible or liable for content posted by Users and you are solely responsible for content you upload or transmit.
9) COMMUNICATION
You understand that each time you use the Website in any manner, you agree to these Terms. By agreeing to these Terms, you acknowledge that you are interested in availing and purchasing the Products/Services and consent to receive communications via phone, SMS, WhatsApp, email, or other electronic records from the Website in relation to your account, order, support requests, delivery updates, and offers (where permitted). Communication can also be by posting notices on the Website. You agree that communications sent to You by the Website shall not be construed as spam or bulk under applicable law.
Customer Support: info@doodah.in | +91 999 808 6090 (WhatsApp concierge available)
10) AFFILIATE MARKETING & ADVERTISING
The Owner, through the Website and Services, may engage in affiliate marketing whereby the Owner receives a commission on or percentage of the sale of goods or services on or through the Website. The Owner may also accept advertising and sponsorships from commercial businesses or receive other forms of advertising compensation.
11) SALE OF GOODS/SERVICES
The Owner undertakes to be as accurate as possible with information regarding Products, including descriptions and images. However, the Owner does not guarantee that product information will always be complete, current, or error-free. Handcrafted products may have minor variations in wood grain, shade, texture, weave, and finish. You acknowledge and agree that You purchase such Products at Your own risk.
We reserve the right to correct errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information on the Website is inaccurate at any time without prior notice (including after you have submitted your order).
12) SHIPPING/DELIVERY/RETURN POLICY
You agree to ensure payment for any items You purchase from us and You acknowledge and affirm that prices and offers are subject to change. When purchasing a physical good, You agree to provide a valid email, phone number, shipping address and valid billing information. We reserve the right to reject or cancel an order for any reason, including errors/omissions in the information You provide, non-serviceable locations, suspected fraud, failed verification (including for COD, where applicable), or stock availability.
If we cancel an order after payment has been processed, we will issue a refund in accordance with our Cancellation Policy and applicable law.
Shipping, dispatch and delivery timelines, delivery method (including gate/ground-floor delivery for large packages), and tracking are governed by our Shipping Policy displayed on the Website. Delivery timelines shown are estimates and may vary due to factors outside our control (e.g., courier network delays, weather, regulatory checks, regional disruptions, or remote-area serviceability). If you need support with a delayed shipment, you agree to contact us promptly at info@doodah.in or +91 999 808 6090.
Return, refund and replacement requests are governed by our Return, Refund & Replacement Policy displayed on the Website. In case of any inconsistency, the Return, Refund & Replacement Policy will prevail for replacements/returns/refunds.
a) 7-Day Replacement (Primary Promise)
We offer a 7-day replacement from the date of delivery for eligible cases such as:
– Transit damage
– Manufacturing defect
– Missing parts/components
– Wrong product delivered
Important: A replacement request must be raised within 7 days of delivery. For transit damage/missing parts/wrong item, the issue should be reported within 24 hours of delivery for faster verification and courier escalation.
b) Unboxing Video (Mandatory for Any Claim)
To support any request related to replacement, return, or refund, a continuous unboxing video is mandatory, recorded from sealed package (label visible) to full product reveal (including all parts/accessories). Claims raised without a valid unboxing video may not be approved.
We may also request clear photos of the outer carton, inner packaging, product damage/defect (if any), and the shipping label.
c) Returns (Change of Mind) – Only If Approved
We may accept a return within 7 days of delivery only if all conditions below are met:
– Product is unused and in original condition
– Product is returned with original packaging, tags, invoice, and all accessories/components
– Return request is approved after review
Returns will not be accepted for:
– Used products, assembled/handled products that cannot be restored to original condition
– Products returned without original packaging/components
– Customized/modified products (if any)
– Items marked as “final sale/clearance” (where applicable)
d) Refunds & Deductions (For Approved Returns)
If a return is approved and passes quality check upon receipt, the refund will be processed after deducting applicable costs, such as:
– Forward shipping charges (to deliver the product to you)
– Reverse pickup/shipping charges (to bring it back)
– Packaging/handling/restocking charges (if applicable)
– Payment gateway/transaction fees (if applicable)
Taxes (GST) treatment: Refunds and tax adjustments are processed as per applicable law and invoice/credit note requirements. Depending on the transaction type and documentation, the refunded amount may differ from the invoice total.
e) Transit Damage at Delivery (Recommended Action)
If the outer package appears tampered, opened, or heavily damaged, we recommend you refuse delivery and contact us immediately with photos. This helps us resolve the issue faster with the courier partner.
f) Refund Timelines
Refunds are initiated within 7–15 business days after the returned item is received and passes quality inspection (or after replacement is deemed not possible). Refunds are processed to the original payment method. For COD orders (if applicable), refunds are processed via bank transfer after verification.
g) How to Raise a Request
Email/WhatsApp us at info@doodah.in or +91 999 808 6090 with:
– Order ID
– Reason for request (replacement/return/refund)
– Unboxing video (mandatory)
– Photos of issue + packaging + shipping label
– Contact number and pickup address confirmation
13) REVERSE ENGINEERING & SECURITY
You agree not to undertake any of the following actions:
a) Reverse engineer, or attempt to reverse engineer or disassemble any code or software from or on the Website or Services;
b) Violate the security of the Website or Services through any unauthorized access, circumvention of encryption or other security tools, data mining or interference to any host, user or network.
14) DATA LOSS
The Owner does not accept responsibility for the security of Your account or content. You agree that Your use of the Website or Services is at Your own risk.
15) INDEMNIFICATION
You agree to defend and indemnify the Owner and any of its affiliates (if applicable) and hold us harmless against any and all legal claims and demands, including reasonable attorney’s fees, which may arise from or relate to Your use or misuse of the Website or Services, Your breach of these Terms of Service, or Your conduct or actions. You agree that the Owner shall be able to select its own legal counsel and may participate in its own defence if the Owner wishes.
16) SPAM POLICY
You are strictly prohibited from using the Website or any of the Owner’s Services for illegal spam activities, including gathering email addresses and personal information from others or sending any mass commercial emails.
17) THIRD-PARTY LINKS & CONTENT
The Owner may occasionally post links to third-party websites or other services. You agree that the Owner is not responsible or liable for any loss or damage caused as a result of Your use of any third party services linked to from our Website.
18) MODIFICATION & VARIATION
The Owner may, from time to time and at any time without notice to You, modify these Terms of Service. You agree that the Owner has the right to modify these Terms of Service or revise anything contained herein. You further agree that all modifications are in full force and effect immediately upon posting on the Website and that modifications will replace any prior version unless prior versions are specifically referred to or incorporated into the latest version.
a) To the extent any part or sub-part of these Terms of Service is held ineffective or invalid by any court of law, You agree that the prior, effective version of these Terms of Service shall be considered enforceable and valid to the fullest extent.
b) You agree to routinely monitor these Terms of Service and refer to the Effective Date/Last Updated date posted at the top to note modifications or variations.
c) In the event that You fail to monitor modifications, You agree that such failure shall be considered an affirmative waiver of Your right to review the modified Agreement.
19) ENTIRE AGREEMENT
This Agreement constitutes the entire understanding between the Parties with respect to any and all use of this Website. This Agreement supersedes and replaces all prior or contemporaneous agreements or understandings, written or oral, regarding the use of this Website.
20) SERVICE INTERRUPTIONS
The Owner may need to interrupt Your access to the Website to perform maintenance or emergency services on a scheduled or unscheduled basis. You agree that Your access to the Website may be affected by unanticipated downtime, for any reason, but that the Owner shall have no liability for any damage or loss caused as a result of such downtime.
21) TERM, TERMINATION & SUSPENSION
The Owner may terminate these Terms of Service with You at any time for any reason, with or without cause. The Owner reserves the right to terminate these Terms if You violate any of the terms outlined herein, including violating intellectual property rights, failing to comply with applicable laws, or publishing/distributing illegal material.
If You have registered for an account with us, You may also terminate these Terms at any time by contacting us and requesting termination. Any outstanding fees will still be due even after termination. At termination, any provisions expected to survive by their nature shall remain in full force and effect.
22) NO WARRANTIES
You agree that Your use of the Website and Services is at Your sole and exclusive risk and that any Services provided by us are on an “As Is” and “As Available” basis. The Owner expressly disclaims any and all express or implied warranties of any kind, including the implied warranty of fitness for a particular purpose and the implied warranty of merchantability.
The Owner makes no warranties that the Website or Services will meet Your needs or that the Website or Services will be uninterrupted, error-free, or secure. You agree that any damage to Your computer system or loss of data from Your use of the Website or Services is Your sole responsibility and that the Owner is not liable for such damage or loss.
Nothing in these Terms limits any consumer rights that cannot be excluded under applicable law.
23) LIMITATION ON LIABILITY
To the fullest extent permitted by law, the Owner is not liable for any indirect, punitive, incidental, special, consequential damages or any damages whatsoever, including damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Website, the delay or inability to use the Website or Services, or the provision of or failure to provide Services.
If despite the above limitations, the Owner is found liable for any loss or damage arising out of or in any way connected with the use of the Website and/or provision of Services, then the liability of the Owner will in no event exceed the amount paid by You to the Owner for the specific order/transaction giving rise to the claim.
24) GENERAL PROVISIONS:
a) LANGUAGE: All communications made or notices given pursuant to these Terms of Service shall be in the English language.
b) JURISDICTION, VENUE & GOVERNING LAW: Through Your use of the Website or Services, You agree that the laws of India shall govern any matter or dispute relating to or arising out of these Terms of Service, with the exception of conflict of law provisions. In case any litigation is initiated, the Parties agree to submit to the exclusive jurisdiction of the courts at Vadodara, Gujarat, India. You hereby waive the right to any objection of venue, including forum non-conveniens or similar doctrine.
c) ASSIGNMENT: This Agreement, or the rights granted hereunder, may not be assigned, sold, leased or otherwise transferred in whole or part by You. Should these Terms of Service or the rights granted hereunder be assigned by the Owner, the rights and liabilities of the Owner will bind and inure to any assignees, administrators, successors and executors.
d) SEVERABILITY: If any part or sub-part of these Terms of Service is held invalid or unenforceable, the remaining parts and sub-parts will be enforced to the maximum extent possible.
e) NO WAIVER: Failure to enforce any provision of these Terms of Service shall not constitute a waiver of future enforcement.
f) HEADINGS FOR CONVENIENCE ONLY: Headings are for convenience and organization only and shall not affect the meaning of any provisions.
g) NO AGENCY, PARTNERSHIP OR JOINT VENTURE: No agency, partnership, or joint venture has been created between the Parties as a result of these Terms of Service.
h) FORCE MAJEURE: The Owner is not liable for any failure to perform due to causes beyond its reasonable control including, but not limited to acts of God, acts of civil authorities, acts of military authorities, riots, embargoes, acts of nature and natural disasters, and other acts due to unforeseen circumstances.
i) ELECTRONIC COMMUNICATIONS PERMITTED: Electronic communications are permitted to both Parties under these Terms of Service, including email. For any questions or concerns, please email us at: info@doodah.in.
Registered address: GF 1 Aabhushan apt., Kalpana Soc., Behind Narmada Guest House, Ellora Park, Vadodara – 390007, Gujarat, India.
